RN – Quality & Patient Support (Onsite)

Cognizant; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cognizant in the Philippines is seeking a Registered Nurse (RN) to support healthcare and pharmaceutical quality processes within a global contact center setting. The role focuses on guiding callers, documenting product information, and identifying defects or quality concerns in medicines, packaging, and devices.

This full-time onsite position offers opportunities for growth, continuous learning, and exposure to global accounts.

Qualifications

• Registered Nurse (RN)
• With 0–2 years of BPO or healthcare experience
• Basic understanding of medicines, product packaging, device components, or storage requirements
• Ability to identify and understand product defects, device issues, or quality concerns
• Strong communication skills for guiding callers in describing product‑related problems
• Good attention to detail when documenting product information
• Familiarity with pharma, consumer health, or quality handling environments is an advantage
• Contact center or customer‑facing experience is beneficial.
• Flexibility to work shifting schedules and adapt to process or regulatory updates
• Amenable to work on Full Onsite setup

Skills

Healthcare knowledge

Call center experience

Quality handling

Attention to detail

Communication skills

Job description

Cognizant in the Philippines is seeking a Registered Nurse (RN) to support healthcare and pharmaceutical quality processes within a global contact center setting. The role focuses on guiding callers, documenting product information, and identifying defects or quality concerns in medicines, packaging, and devices.

This full-time onsite position offers opportunities for growth, continuous learning, and exposure to global accounts.