Onsite Operations Lead – Team Performance & Improvement

Tasq Work; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tasq Work is seeking a dedicated supervisor in Alabang to lead and develop a performance-driven team onsite. You will coach team members, review performance, and address escalation cases to ensure service quality and customer satisfaction.

The role focuses on monitoring metrics, coordinating with cross-functional teams, and optimizing workload distribution to meet business goals. Onsite work setup in Alabang, Metro Manila.

Qualifications

• College graduate with at least 2 years of people management experience.
• Strong leadership and coaching abilities.
• Experience in handling escalations and customer service metrics.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People management

Coaching

Team leadership

Customer escalation handling

Education

College Graduate

Job description

Tasq Work is seeking a dedicated supervisor in Alabang to lead and develop a performance-driven team onsite. You will coach team members, review performance, and address escalation cases to ensure service quality and customer satisfaction.

The role focuses on monitoring metrics, coordinating with cross-functional teams, and optimizing workload distribution to meet business goals. Onsite work setup in Alabang, Metro Manila.