Onsite Night-Shift Tech Onboarding Specialist

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is seeking a Customer Care Onboarding Associate (Technical/Data Center) to guide new and existing clients through onboarding, product orientation, training, and issue resolution.

This on-site, night-shift role serves as the primary contact during setup, ensuring a smooth transition and excellent customer experience. You will collaborate with internal teams, maintain accurate records, and communicate clearly across channels.

Qualifications

• Guide customers through onboarding from enrollment to adoption.
• Conduct onboarding sessions and product demonstrations.
• Respond to customer inquiries via email or ticketing system.

Responsibilities

• Guide new customers through the onboarding process.
• Conduct onboarding sessions and product demonstrations.
• Assist customers with account setup and system access.
• Respond to customer inquiries via email, ticketing system or other communication channels.
• Identify and resolve onboarding-related issues and escalate complex concerns when necessary.
• Monitor onboarding progress and ensure customers complete all required steps.
• Maintain accurate customer records and update internal systems with onboarding activities.
• Educate customers on company products, services, policies, and best practices.
• Gather customer feedback and recommend process improvements.
• Ensure compliance with company standards, policies, and data privacy requirements.

Skills

Customer service

Onboarding

Account setup

Communication

Tools

Ticketing system

Salesforce SFDC

Job description

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is seeking a Customer Care Onboarding Associate (Technical/Data Center) to guide new and existing clients through onboarding, product orientation, training, and issue resolution.

This on-site, night-shift role serves as the primary contact during setup, ensuring a smooth transition and excellent customer experience. You will collaborate with internal teams, maintain accurate records, and communicate clearly across channels.