Onsite Network & VoIP Support Engineer (Pampanga)

Vivant; Malolos; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Relocation package

Onsite allowance

Signing bonus

Job summary

Vivant in Angeles, Pampanga is seeking a Level 1 Network & VoIP Support Engineer to join onsite. You will be the first line of defense for customer issues across networking, VoIP, and managed connectivity, owning tickets end-to-end and ensuring uptime.

This hands-on MSP/NOC role requires troubleshooting, coordinating field technicians, meeting SLAs, and documenting steps for knowledge sharing. Shift rotations to align with US Central time may apply.

Qualifications

• 5+ years in Technical Support/ MSP environments.
• Strong English communication skills, written and spoken.
• Experience providing support via phone, email and chat.
• Willingness to work rotating shifts, weekends and holidays.

Responsibilities

• Act as first point of contact via phone, email, chat and ticketing system.
• Own, update and resolve support tickets end-to-end.
• Coordinate field technicians and ensure customer environments stay online.
• Meet response and resolution SLAs and document steps for knowledge sharing.
• Troubleshoot networking, VoIP, and managed connectivity issues.

Skills

5+ years exp

NOC MSP exp

English comms

Multichannel support

Tools

Ticketing system

CRM/telecom tools

Job description

Vivant in Angeles, Pampanga is seeking a Level 1 Network & VoIP Support Engineer to join onsite. You will be the first line of defense for customer issues across networking, VoIP, and managed connectivity, owning tickets end-to-end and ensuring uptime.

This hands-on MSP/NOC role requires troubleshooting, coordinating field technicians, meeting SLAs, and documenting steps for knowledge sharing. Shift rotations to align with US Central time may apply.