Onsite L1 Network & VoIP Support Engineer - Pampanga

Vivant; Olongapo; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Onsite allowance

Signing bonus

Relocation assistance

Job summary

Vivant, a U.S.-based MSP, seeks a Level 1 Network & VoIP Support Engineer for onsite work in Angeles, Pampanga. You will handle first-line technical issues across networking, VoIP, and managed connectivity, owning tickets end-to-end.

You will troubleshoot ISP outages, configure UniFi/Grandstream devices, monitor alerts, and coordinate with field technicians. Candidates need 5+ years in technical support and strong English communication.

Qualifications

• 5+ years of experience in Technical Support, Help Desk Support, NOC, MSP in a telecommunications environment
• Strong English communication skills (spoken and written)
• Experience providing customer support via phone, email, and chat
• Basic networking knowledge: TCP/IP, DNS, DHCP; VLANs, NAT; PoE; VoIP (SIP,RTP)

Responsibilities

• Act as first point of contact via phone, email, chat, and ticketing system
• Own, update, and resolve support tickets end-to-end
• Provide clear, professional, and timely customer updates
• Meet response and resolution SLAs
• Provision and support UniFi networking equipment
• Configure VoIP users, extensions, call routing, and PBX systems
• Coordinate Field Nation dispatches and installations
• Follow SOPs and Knowledge Base articles
• Document troubleshooting steps clearly and consistently
• Participate in training, huddles, and continuous learning

Job description

Vivant, a U.S.-based MSP, seeks a Level 1 Network & VoIP Support Engineer for onsite work in Angeles, Pampanga. You will handle first-line technical issues across networking, VoIP, and managed connectivity, owning tickets end-to-end.

You will troubleshoot ISP outages, configure UniFi/Grandstream devices, monitor alerts, and coordinate with field technicians. Candidates need 5+ years in technical support and strong English communication.