Onsite L&D Trainer & Facilitator

Probe CX; Makati; On-site; PHP 391,000 - 670,000; Full time

Job summary

Probe Group in Makati City is seeking a Learning and Development Trainer to support onboarding, refresher training, and continuous learning within the operations team. The role focuses on facilitation, coaching, and developing employees for improved performance in a fast-paced environment.

The position requires at least 1 year in Training or related roles, with onsite work at Wilcon IT Hub, Makati City. A passion for coaching and developing teams will help drive business goals.

Qualifications

• At least 1 year of experience in Training, Learning & Development, Coaching, or a related role.
• Experience facilitating training sessions in a BPO, shared services, or similar environment.
• Good communication and presentation skills.

Responsibilities

• Conduct onboarding and refresher training sessions for employees.
• Facilitate engaging classroom and virtual training programs.
• Identify learning gaps and provide coaching or training recommendations.
• Assist in creating and updating training materials, guides, presentations, and e-learning content.
• Monitor trainee progress and provide feedback to support performance improvement.
• Conduct post-training assessments and track training effectiveness.
• Ensure training documentation and materials are updated and aligned with operational requirements.
• Work closely with Operations, QA, and HR teams to support business goals and employee development.

Skills

Facilitation

Coaching

Employee development

Communication skills

Presentation skills

Job description

Probe Group in Makati City is seeking a Learning and Development Trainer to support onboarding, refresher training, and continuous learning within the operations team. The role focuses on facilitation, coaching, and developing employees for improved performance in a fast-paced environment.

The position requires at least 1 year in Training or related roles, with onsite work at Wilcon IT Hub, Makati City. A passion for coaching and developing teams will help drive business goals.