Onsite IT Support (3–6 Month Contract) – Growth & Benefits

Zohorecruit

Makati

On-site

PHP 201,000 - 335,000

Full time

14 days+

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Job summary

iScale Solutions in Makati is seeking an entry-level IT Support Specialist to provide Level 1 hardware, software, and network support. You will respond to inquiries via email, phone, or ticketing system and assist in basic configurations and user account management.

The role offers a 3- to 6-month fixed-term contract with onsite work in National Capital Region, and opportunities for training and mentorship within a global IT services team.

Qualifications

Bachelor's degree in IT, CS, engineering or related field.
Fresh graduates encouraged to apply.
Willing to work onsite.
3- or 6-month fixed-term contract.
Basic knowledge of OS, hardware, networking.
Good communication skills.

Responsibilities

Provide Level 1 technical support for hardware, software, and network-related concerns.
Respond to user inquiries via email, phone, or ticketing system.
Troubleshoot and resolve basic technical issues.
Escalate unresolved or complex issues to higher-level support teams.
Document incidents, resolutions, and troubleshooting steps accurately.
Assist in system setup, user account management, and basic configurations.
Monitor and maintain IT support requests and service levels.
Coordinate with internal teams to ensure timely issue resolution.

Skills

Technical support

Troubleshooting

Documentation

Customer service

Communication

Account management

Onsite work

Ticketing systems

Education

Bachelor's degree in IT/CS/Engineering

Tools

Ticketing tools

Job description

The role offers a 3- to 6-month fixed-term contract with onsite work in National Capital Region, and opportunities for training and mentorship within a global IT services team.

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