Onsite IT Helpdesk Supervisor | Lead Desktop Support

LizardBear Tasking, Inc. (PEZA); Philippines; In loco; PHP 700.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

TaskUs in Imus, Cavite, is seeking an IT Supervisor (Helpdesk) to oversee desktop support and ensure excellent internal customer service. You will coordinate with product development and other departments to resolve issues, enforce SLA compliance, and guide the IT Support team.

Requirements include 2-3 years in IT support supervisory, 7+ years in IT support, MCDST a plus, degree in Computer Science or IT, strong English, ability to work shifting schedules, on-site.

Competenze

• 2-3 years IT support experience in supervisory capacity.
• 7+ years of IT support experience.
• Bachelor’s degree in Computer Science or Information Technology.
• MCDST certification is a plus.

Mansioni

• Oversee IT Helpdesk operations and ensure excellent internal customer service.
• Provide direction, supervision, and leadership to Desktop Support/IT Support Team.
• Coordinate with product development, R&D and other departments to resolve issues and minimize cycle time.
• Ensure service level agreements are communicated and understood by the desktop support team.

Conoscenze

IT supervision

Desktop Support

Customer Service

English fluency

Formazione

Bachelor's degree in IT/CS

Descrizione del lavoro

TaskUs in Imus, Cavite, is seeking an IT Supervisor (Helpdesk) to oversee desktop support and ensure excellent internal customer service. You will coordinate with product development and other departments to resolve issues, enforce SLA compliance, and guide the IT Support team.

Requirements include 2-3 years in IT support supervisory, 7+ years in IT support, MCDST a plus, degree in Computer Science or IT, strong English, ability to work shifting schedules, on-site.