IT Support Team Lead - Onsite (Imus, Cavite)

TaskUs

Imus

Presencial

PHP 446 000 - 670 000

Tempo integral

Há 3 dias

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Resumo da oferta

TaskUs is seeking an IT Supervisor for the Imus, Cavite office to oversee the IT Support/Helpdesk team and ensure exceptional internal customer service. You will drive adherence to processes for issue resolution, coordinate with product development and other departments, and lead efforts to improve cycle times and security.

Qualifications include 1–3 years in IT supervision, 7+ years IT support experience, MCDST certification, and a Bachelor’s in a technical field.

Qualificações

1–3 years IT support experience in supervisory role and 7+ years IT support overall.
MCDST Certification is required.
Knowledge of IT systems, installation, configuration, maintenance and repair.
Experience with call center operations support is preferred.
Strong written communication and documentation skills.
Excellent time management and customer orientation.

Responsabilidades

Develop and lead the Desktop/IT Support Team, ensuring strong collaboration with other departments.
Assign and prioritize work, set goals, and monitor performance.
Conduct periodic performance reviews of IT staff.
Oversee desktop support operations and deliver excellent internal customer service.
Provide technical training and assistance on network and system issues.
Analyze desktop problems, implement solutions, and coordinate with senior admins for escalations.
Coordinate with product development and other departments to shorten resolution cycles.
Support rollout of new applications and enhance security and processes.