IT Helpdesk Supervisor - Onsite in Cavite

TaskUs; Imus; In loco; PHP 558.000 - 781.000; Tempo pieno

Descrizione del lavoro

TaskUs is seeking an IT Supervisor (Helpdesk) to lead the Desktop Support Team onsite in Imus, Cavite. You will ensure timely resolution of IT issues, enforce processes, and coordinate with product development and other departments to improve service delivery.

The role requires 2–3 years in a supervisory IT support role and 7+ years in IT support overall, plus strong English communication, adaptability to shifting schedules, and a proactive, customer‑oriented mindset.

Competenze

• 2–3 years IT support experience in a supervisory role.
• 7+ years IT support experience overall.
• Knowledge of IT systems, installation, configuration, maintenance and repair.
• Strong time and project management skills.
• Excellent English communication.

Mansioni

• Develop and manage relationships with other departments; supervise Desktop/IT Support Team.
• Assign and prioritize work; set expectations and monitor performance.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations and ensure excellent service for customers.
• Provide expert technical support and training on network issues and new technology.
• Analyze desktop issues, diagnose problems, implement solutions, escalate when needed.
• Coordinate with product development to minimize cycle time for problem resolution and improve releases.
• Assist other teams to improve services and rollout new apps and security.
• Ensure SLAs are understood by the desktop team.

Conoscenze

IT Support

Supervisory

English Communication

Project Management

Formazione

Bachelor’s degree in a technical field

Strumenti

MCDST Certification

Descrizione del lavoro

TaskUs is seeking an IT Supervisor (Helpdesk) to lead the Desktop Support Team onsite in Imus, Cavite. You will ensure timely resolution of IT issues, enforce processes, and coordinate with product development and other departments to improve service delivery.

The role requires 2–3 years in a supervisory IT support role and 7+ years in IT support overall, plus strong English communication, adaptability to shifting schedules, and a proactive, customer‑oriented mindset.