IT Helpdesk Team Lead — Lead, Deploy & Support

Accent Micro Technologies, Inc.; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

Accent Micro Technologies, Inc. seeks an IT Helpdesk Team Lead to supervise daily helpdesk operations and lead the IT support team in Metro Manila, Makati. You will organize tasks, monitor ticket progress, and drive service quality while aligning with IT support group goals.

The ideal candidate has a bachelor's in IT/CS/CE and 2–3 years in IT helpdesk or technical support, with 1–2 years in a leadership role; excellent communication and the willingness to work Monday–Saturday.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 2–3 years of experience in IT Helpdesk or Technical Support, with 1–2 years in leadership or supervisory role preferred.
• Excellent leadership, communication, and interpersonal skills.
• Willing to work a Monday to Saturday schedule (6 days per week).

Responsibilities

• Lead and provide direction, guidance, and support to IT Helpdesk team members.
• Organize and assign daily tasks to ensure efficient completion of activities.
• Set team goals and monitor progress to achieve objectives.
• Prepare and submit daily and monthly support ticket status reports.
• Oversee image configuration activities for desktop and laptop deployments.
• Coordinate and ensure timely PC deployment for end users.

Skills

Leadership

Communication

Interpersonal skills

Education

Bachelor's Degree in IT/CS/CE or related field

Job description

Accent Micro Technologies, Inc. seeks an IT Helpdesk Team Lead to supervise daily helpdesk operations and lead the IT support team in Metro Manila, Makati. You will organize tasks, monitor ticket progress, and drive service quality while aligning with IT support group goals.

The ideal candidate has a bachelor's in IT/CS/CE and 2–3 years in IT helpdesk or technical support, with 1–2 years in a leadership role; excellent communication and the willingness to work Monday–Saturday.