IT Helpdesk Lead: Elevate End-User Support

TaskUs; Bacoor; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

TaskUs is seeking an IT Supervisor (Helpdesk) for 100% onsite work in Imus, Cavite. You will oversee IT Support/Helpdesk staff and ensure exemplary service to internal customers, coordinating with product development and other departments to resolve issues.

The role requires 2–3 years in IT supervisory capacity and 7+ years in IT support, with a Bachelor’s degree in a technical field. Shifting schedule and ASAP start are noted in the posting.

Competenze

• 2-3 years IT support experience in Supervisory capacity
• 7+ years IT Support experience
• MCDST Certification is a plus

Mansioni

• Develop and manage effective working relationships with other departments; provide direction and leadership to Desktop/IT Support Team.
• Assign and prioritize work; set expectations and manage performance.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations and ensure excellent service to internal/external customers.
• Provide expert technical support, training, and assistance to desktop support personnel on network issues and new technology.
• Analyze desktop issues; determine problems; implement solutions; forward to appropriate IT team members.
• Coordinate with product development and other departments to minimize cycle time for problem resolution and improve future releases.
• Assist other teams to improve services and roll out new applications and enhance security.
• Ensure SLAs are communicated and understood by the desktop support team.

Conoscenze

IT supervision

Team leadership

Customer service

Communication

Time management

Problem solving

Documentation

Adaptability

Formazione

Bachelor’s degree in technical field

Descrizione del lavoro

TaskUs is seeking an IT Supervisor (Helpdesk) for 100% onsite work in Imus, Cavite. You will oversee IT Support/Helpdesk staff and ensure exemplary service to internal customers, coordinating with product development and other departments to resolve issues.

The role requires 2–3 years in IT supervisory capacity and 7+ years in IT support, with a Bachelor’s degree in a technical field. Shifting schedule and ASAP start are noted in the posting.