Onsite Incident Commander for 24/7 Reliability

Comrise; Mandaluyong; On-site; PHP 1,300,000 - 1,800,000; Full time

Job summary

Comrise is seeking a Service Operations & Reliability Leader to manage end-to-end incident response and drive operational readiness. You will act as Incident Commander for high-impact events, track key metrics, and champion blameless PIRs to turn learnings into system improvements.

You will oversee service health, capacity, and reliability, collaborate with engineering, and push for automation while ensuring KPIs are met in a global, 24x7 environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 3+ years in Service Delivery, Incident Response, or Operations Leadership within enterprise-scale, 24×7 environments.
• Proven experience managing technical teams, driving performance, and leading through critical situations.
• Strong grounding in ITSM / ITIL principles (Incident & Problem Management).
• Familiarity with cloud, distributed systems, or enterprise infrastructure.
• Skilled in monitoring, alerting, and ticketing tools (e.g., PagerDuty, Datadog, Grafana, Splunk, ServiceNow).

Responsibilities

• Lead end-to-end incident response and resolution in real time.
• Act as Incident Commander for high-impact events across a global environment.
• Track and improve metrics like MTTD, MTTM, and MTTR.
• Champion blameless Post-Incident Reviews (PIRs) and translate learnings into improvements.
• Oversee daily service health, capacity, and reliability across all environments.
• Ensure KPIs through proactive planning and improvement.
• Balance demand vs capacity and manage shift coverage to prevent burnout.
• Partner with engineering teams to maintain runbooks, knowledge bases, and escalation paths.
• Drive automation and workflow optimization to reduce manual overhead.
• Use data insights to guide decisions and improvements.

Skills

Incident leadership

ITSM/ITIL

Cloud computing

Monitoring & alerting

Stakeholder mgmt

Operations leadership

Education

Bachelor's degree in CS/IT/Engineering

Tools

PagerDuty

Datadog

Grafana

Splunk

ServiceNow

Job description

Comrise is seeking a Service Operations & Reliability Leader to manage end-to-end incident response and drive operational readiness. You will act as Incident Commander for high-impact events, track key metrics, and champion blameless PIRs to turn learnings into system improvements.

You will oversee service health, capacity, and reliability, collaborate with engineering, and push for automation while ensuring KPIs are met in a global, 24x7 environment.