Onsite Entry-Level Customer Support Specialist

Ugnay Solutions; Metro Manila; In loco; PHP 268.000 - 357.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free training

HMO (2 dependents)

Life insurance

Shuttle service

Free parking

Competitive pay

Descrizione del lavoro

Ugnay Solutions in the Philippines is hiring an Undergraduate or fresh graduate for an entry-level Customer Service Representative role. You will handle inquiries via calls, chats, or emails and resolve issues within service standards, using internal systems to log each interaction.

This onsite position includes full training and a shifting schedule. The package is competitive and includes HMO for two dependents and life insurance.

Parking and shuttle services are provided to ease daily commuting.

Competenze

• Open to onsite work in Metro Manila.
• Fresh graduates welcome to apply.
• Good communication skills and a customer-first attitude.
• Willing to work shifting schedule.

Mansioni

• Handle customer inquiries through calls, chats, or emails.
• Resolve customer concerns accurately and within service standards.
• Use internal systems and tools to provide correct information and log every interaction.
• Follow processes and quality guidelines to keep the customer experience consistent.
• Meet targets for quality, productivity, and attendance.

Conoscenze

Customer service

Communication

Problem solving

Team player

Formazione

High school diploma / undergraduate

Fresh graduate welcomed

Strumenti

CRM tools

Descrizione del lavoro

Ugnay Solutions in the Philippines is hiring an Undergraduate or fresh graduate for an entry-level Customer Service Representative role. You will handle inquiries via calls, chats, or emails and resolve issues within service standards, using internal systems to log each interaction.

This onsite position includes full training and a shifting schedule. The package is competitive and includes HMO for two dependents and life insurance.

Parking and shuttle services are provided to ease daily commuting.