Bilingual Customer Support (Spanish/English) - Night Shifts

Ugnay Solutions; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Ugnay Solutions is seeking a bilingual customer service representative to support international clients from the Philippines. You will communicate in Spanish and English to resolve inquiries and deliver high-quality service.

This onsite role requires shifting schedules, including night shifts; open to Filipino citizens with language certificate or foreigners with valid work visa. Experience is helpful but not required; strong communication, interpersonal skills, and attention to detail are

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Open to Filipino citizens with language certificate or foreigners with valid work visa.
• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Responsibilities

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

Skills

Bilingual Spanish-English

Strong communication

Interpersonal skills

Attention to detail

Problem-solving mindset

Job description

Ugnay Solutions is seeking a bilingual customer service representative to support international clients from the Philippines. You will communicate in Spanish and English to resolve inquiries and deliver high-quality service.

This onsite role requires shifting schedules, including night shifts; open to Filipino citizens with language certificate or foreigners with valid work visa. Experience is helpful but not required; strong communication, interpersonal skills, and attention to detail are