Onsite Customer Support Specialist - Roxas

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking an on-site Customer Service Representative in Roxas. You will handle inquiries via phone, chat, or email and assist customers with account concerns and troubleshooting.

The role emphasizes accurate information, issue resolution, and adherence to company policies. The ideal candidate has strong English communication, a customer-service mindset, and is willing to work shifting schedules, including weekends and holidays.

Qualifications

• At least High School Graduate (SHS/College level preferred).
• With or without BPO experience (training provided).
• Good English communication skills (written and verbal).
• Willing to work onsite in Roxas.
• Amenable to shifting schedules, weekends, and holidays.
• Strong customer service and problem-solving skills.

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Assist customers with inquiries, account concerns, and basic troubleshooting.
• Provide accurate information about products, services, or accounts.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and updates in the system.
• Follow company guidelines, policies, and procedures.
• Meet daily and monthly performance targets.
• Maintain professionalism and excellent communication at all times.
• Collaborate with team members and supervisors to improve service quality.

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Work Avenue and Business Solutions Incorporated is seeking an on-site Customer Service Representative in Roxas. You will handle inquiries via phone, chat, or email and assist customers with account concerns and troubleshooting.

The role emphasizes accurate information, issue resolution, and adherence to company policies. The ideal candidate has strong English communication, a customer-service mindset, and is willing to work shifting schedules, including weekends and holidays.