Onsite Customer Support Specialist - Growth in Global BPO

Gratitude Philippines; Manila; On-site; PHP 195,000 - 234,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two onsite accounts in Pasig and Lipa City. Positions require HS graduation with at least 6 months of BPO experience, and shifting schedules are in effect.

If you are customer-oriented with strong communication and problem-solving skills, you can join a global BPO company and deliver excellent service. Roles involve assisting customers via phone, chat or email, delivering accurate product information, and

Qualifications

• HS graduate with BPO experience (6 months+)
• Excellent communication and customer service
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with inquiries by phone, chat or email
• Provide accurate information about products, services and accounts
• Address and resolve customer concerns professionally on the first contact where possible
• Deliver excellent customer service on every interaction
• Document customer interactions accurately in company systems
• Meet quality, productivity and attendance targets
• Follow company policies, compliance standards and data privacy guidelines

Skills

Customer service

Communication

Active listening

Education

HS graduate

Job description

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two onsite accounts in Pasig and Lipa City. Positions require HS graduation with at least 6 months of BPO experience, and shifting schedules are in effect.

If you are customer-oriented with strong communication and problem-solving skills, you can join a global BPO company and deliver excellent service. Roles involve assisting customers via phone, chat or email, delivering accurate product information, and