Onsite Customer Support Pro — Shifting Schedules & Growth

Gratitude Philippines; Philippines; On-site; PHP 195,000 - 234,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in Cebu and a media and entertainment account. All positions are onsite with shifting schedules, and open to those with HS graduation and at least 6 months of BPO experience.

Describe your communication and problem-solving skills during recruitment. Successful candidates will join a global BPO environment with immediate hiring opportunities.

Qualifications

• Good communication and customer service skills.
• Strong problem-solving and active listening.
• Willing to work onsite and on shifting schedules.
• Meets the education and experience requirements of the chosen position.
• Willing to undergo the recruitment and assessment process.

Responsibilities

• Assist customers with inquiries by phone, chat or email, depending on the account
• Provide accurate information about products, services and accounts
• Address and resolve customer concerns professionally on the first contact where possible
• Deliver excellent customer service on every interaction
• Document customer interactions accurately in company systems
• Meet quality, productivity and attendance targets
• Follow company policies, compliance standards and data privacy guidelines

Skills

Customer service

Active listening

Onsite work

Shift work

Recruitment process

Education

HS graduate

Job description

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in Cebu and a media and entertainment account. All positions are onsite with shifting schedules, and open to those with HS graduation and at least 6 months of BPO experience.

Describe your communication and problem-solving skills during recruitment. Successful candidates will join a global BPO environment with immediate hiring opportunities.