Onsite Customer Support Specialist

Neksjob Philippines; Pasay; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

Neksjob Philippines is seeking call center agents to be the first point of contact for customers in Pasay, Metro Manila. You will respond to inquiries, troubleshoot concerns, process transactions, and update customer information to deliver a positive experience.

Key responsibilities include handling calls, explaining products and services, resolving concerns, maintaining records, and recording detailed notes on interactions.

Qualifications

• Must have good communication skills and clear articulation.
• Basic computer literacy required, familiar with common software.
• Ability to learn and adapt to processes and policies.

Responsibilities

• Respond to customer calls and provide timely assistance.
• Explain products, services, and company policies clearly.
• Address customer concerns and find appropriate solutions.
• Update customer accounts and maintain accurate records.
• Record detailed notes for every customer interaction.

Skills

Good communication

Basic computer literacy

Education

SH/SHS Grad

Job description

Neksjob Philippines is seeking call center agents to be the first point of contact for customers in Pasay, Metro Manila. You will respond to inquiries, troubleshoot concerns, process transactions, and update customer information to deliver a positive experience.

Key responsibilities include handling calls, explaining products and services, resolving concerns, maintaining records, and recording detailed notes on interactions.