Onsite Telecom CSR — Shifting Schedules & Growth

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative for our Telecommunications account. This onsite role focuses on delivering excellent service, handling inquiries, and resolving customer issues with clear communication.

We welcome motivated candidates with at least 6 months of BPO experience and a High School diploma. Shifting schedules and a strong work ethic are required to join our growing team onsite. Salary depends on experience, from ₱20,000 to ₱25,000 per month.

Qualifications

• Minimum 6 months of BPO experience.
• High School Graduate or above.
• Willing to work onsite.
• Willing to work on shifting schedules.
• Must meet the required educational and experience qualifications.
• Willing to undergo the recruitment and assessment process.

Responsibilities

• Handle customer inquiries related to telecommunications services.
• Provide accurate information and assistance to customers.
• Address customer concerns and help resolve issues.
• Maintain professional and effective customer interactions.
• Ensure a positive customer service experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Customer Handling

Active Listening

Query Resolution

CRM

Telecom Support

Education

High School Graduate

Job description

Gratitude Philippines is hiring a Customer Service Representative for our Telecommunications account. This onsite role focuses on delivering excellent service, handling inquiries, and resolving customer issues with clear communication.

We welcome motivated candidates with at least 6 months of BPO experience and a High School diploma. Shifting schedules and a strong work ethic are required to join our growing team onsite. Salary depends on experience, from ₱20,000 to ₱25,000 per month.