Bacolod Is Hiring! | Customer Service Up to 26K

Concentrix Philippines; Murcia; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage

Vacation & Sick leave

Career development

Inclusive work environment

Wellness initiatives

Job summary

Concentrix Philippines is seeking a Customer Service Representative for onsite work at the Bacolod site. You will handle inbound inquiries, provide accurate information, and guide customers through account or service resolutions.

The role emphasizes a customer-first approach, requires clear English communication, and offers a competitive monthly package with incentives, comprehensive healthcare, PTO, and ongoing skills training within a global industry leader.

Qualifications

• Six months of customer service or relevant experience.
• Excellent verbal and written English communication.
• Strong problem-solving and a customer-first mindset.
• Proficiency with computer systems and basic software navigation.
• Willingness to report on-site daily at the Bacolod facility.

Responsibilities

• Handle inbound inquiries and support tickets with professionalism.
• Troubleshoot concerns and guide users through resolutions.
• Document interactions and updates in enterprise systems.
• Collaborate with internal teams to resolve complex issues.
• Meet performance metrics including QA, response times, and CSAT targets.

Skills

Customer service experience

Excellent English

Problem solving

Computer skills

On-site availability

Tools

General software

Job description

Role: Customer Service Representative – Concentrix Bacolod

Location: Concentrix Bacolod Site

Work Setup: Onsite

Position Highlights & Compensation

• Competitive monthly compensation package paired with performance-based incentives and bonuses.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance options.
• Generous paid time off provisions, encompassing vacation and sick leave allocations.
• Structured career development pathways and continuous skills training programs within a global industry leader.
• A professional, dynamic, and inclusive work environment supported by employee wellness initiatives.

Candidate Qualifications

• Minimum of six months of customer service or relevant professional experience.
• Excellent verbal and written English communication skills, characterized by clarity and professionalism.
• Strong problem-solving abilities and a dedicated customer-first mindset.
• Proficiency with computer systems, digital tools, and basic software navigation.
• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Key Responsibilities

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.
• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.
• Document all interactions, updates, and solutions meticulously within enterprise management systems.
• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.
• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.