Customer Service Pro — Growth, Benefits & Training

Concentrix 1BPO; Canlandog; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Meal and transportation pay

Rice allowance

Night differential

Annual appraisal and bonuses

Educational assistance

Retirement plan

Comprehensive health plan

Office environment

Job summary

CONCENTRIX – the #1 BPO in the industry – is hiring for an on-site customer service role in Bacolod. No prior experience required; high school graduates are welcome and training is provided. This is a full-time position with opportunities for growth within a leading global BPO.

Applicants should be fluent in English and capable of communicating with international customers. The role emphasizes courtesy, empathy, and problem-solving to resolve inquiries.

Qualifications

• 18 years old or above.
• computer & internet literate.
• must be FLUENT in English; converse with foreign customers.
• committed to full-time long-term employment.
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

Responsibilities

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

Skills

Communication skills

English fluency

Computer & Internet literacy

Education

HS graduate / ALS / SHS

Job description

CONCENTRIX – the #1 BPO in the industry – is hiring for an on-site customer service role in Bacolod. No prior experience required; high school graduates are welcome and training is provided. This is a full-time position with opportunities for growth within a leading global BPO.

Applicants should be fluent in English and capable of communicating with international customers. The role emphasizes courtesy, empathy, and problem-solving to resolve inquiries.