Customer Support Specialist - High-Volume Call Center

Neksjob Philippines; Iloilo City; In loco; PHP 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Descrizione del lavoro

Neksjob Philippines is seeking an experienced Call Center Agent to join our Iloilo City team on-site. The role requires handling customer inquiries, resolving issues, and delivering timely assistance with professionalism.

Ideal candidates have 1-2 years in call center or related roles, strong communication skills, and the ability to work shifts, including weekends and holidays. Training and career development are provided.

Competenze

• 1-2 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills.
• Ability to work under pressure and handle difficult customers professionally.
• Willingness to work on shifting schedules, weekends, and holidays when required.
• Strong computer skills and familiarity with CRM or call center systems.

Mansioni

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide excellent customer service by addressing inquiries, concerns, and requests.
• Resolve issues promptly while maintaining a positive attitude.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions and resolutions accurately in the system.

Conoscenze

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Time management

CRM proficiency

Teamwork

Formazione

High School diploma

Strumenti

CRM systems

Descrizione del lavoro

Neksjob Philippines is seeking an experienced Call Center Agent to join our Iloilo City team on-site. The role requires handling customer inquiries, resolving issues, and delivering timely assistance with professionalism.

Ideal candidates have 1-2 years in call center or related roles, strong communication skills, and the ability to work shifts, including weekends and holidays. Training and career development are provided.