Onsite Customer Service Associate - Start Your BPO Career

Neksjob Philippines; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Cebu City is seeking a Customer Service Associate – Call Center to join our on-site team. This entry-level role welcomes applicants with no prior call center experience and offers on-the-job training.

You will manage customer inquiries, identify needs, explain products and policies, and coordinate with other departments, all while meeting performance standards and adapting to a shifting schedule.

Qualifications

• No previous call center experience required.
• Senior High School graduate.
• Basic computer and typing skills.
• Strong listening and problem-solving abilities.
• Willing to work onsite.
• Willing to work in a shifting schedule.
• Adaptable, dependable, and willing to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Listening skills

Problem solving

Typing skills

Computer basics

Education

Senior High School diploma

Job description

Neksjob Philippines in Cebu City is seeking a Customer Service Associate – Call Center to join our on-site team. This entry-level role welcomes applicants with no prior call center experience and offers on-the-job training.

You will manage customer inquiries, identify needs, explain products and policies, and coordinate with other departments, all while meeting performance standards and adapting to a shifting schedule.