Onsite Customer Care Specialist in Iloilo for Growth & Training

TTEC; Iloilo; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking an onsite Customer Care Representative in Iloilo to enhance the customer experience. You will handle escalated or complex calls, provide timely answers, and resolve issues with empathy to turn average experiences into exceptional ones.

Responsibilities include answering inquiries, researching solutions, and applying product knowledge. The role emphasizes career development, inclusive culture, and a global team of learners with a competitive benefits package.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Computer literacy

Education

Senior high school or some college

Job description

TTEC is seeking an onsite Customer Care Representative in Iloilo to enhance the customer experience. You will handle escalated or complex calls, provide timely answers, and resolve issues with empathy to turn average experiences into exceptional ones.

Responsibilities include answering inquiries, researching solutions, and applying product knowledge. The role emphasizes career development, inclusive culture, and a global team of learners with a competitive benefits package.