Customer Care Specialist - Flexible Shifts

Concentrix; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading outsourcing company in Davao del Sur is looking for a Customer Service Representative to assist customers with inquiries and manage complaints. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service. This role requires strong communication skills, a positive attitude, and a flexible schedule to work shifts, including weekends. Join a team focused on high customer satisfaction and personal development.

Qualifications

• 0–2 years of customer service experience.
• Ability to work in a fast-paced environment.
• Flexible to work shifts, including weekends and holidays.

Responsibilities

• Assist customers with inquiries and provide information about products and services.
• Manage customer complaints effectively and strive for high satisfaction levels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to optimize customer service processes.
• Participate in training sessions to enhance product knowledge and service skills.

Skills

Strong communication skills

Interpersonal skills

Positive attitude

Eagerness to learn

Education

High School Diploma or equivalent

Job description

A leading outsourcing company in Davao del Sur is looking for a Customer Service Representative to assist customers with inquiries and manage complaints. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service. This role requires strong communication skills, a positive attitude, and a flexible schedule to work shifts, including weekends. Join a team focused on high customer satisfaction and personal development.