Onsite CSR Training & Onboarding Lead

J-K Network Services; Tarlac City; On-site; PHP 390,600 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Vacation Leave Credits

Sick Leave Credits

Job summary

A well-established IT and Engineering firm is looking for a CSR Trainer in Tarlac City. The position is open for undergraduates with at least one year of training experience. Responsibilities include developing training materials, leading training sessions, coaching learners, and monitoring progression. The role offers a salary of Php35,000-Php40,000 and requires flexibility for a shifting schedule. Recruitment will be conducted online and face-to-face.

Qualifications

• Open for undergraduates with at least 1 year of experience as a trainer.
• Amenable to work on a shifting schedule.
• Ability to attend face-to-face interviews.

Responsibilities

• Develop and facilitate training materials to enhance skills.
• Lead new hire training programs including blending and floor training.
• Coach learners during various training phases to meet performance metrics.
• Deliver engaging training sessions on products and tools.
• Monitor training progression and provide feedback.
• Maintain reports and support self-skilling during non-classroom periods.
• Effective communication with clients and team members to address needs.

Skills

Training and development

Coaching

Communication

Performance monitoring

Education

Diploma or equivalent

Job description

A well-established IT and Engineering firm is looking for a CSR Trainer in Tarlac City. The position is open for undergraduates with at least one year of training experience. Responsibilities include developing training materials, leading training sessions, coaching learners, and monitoring progression. The role offers a salary of Php35,000-Php40,000 and requires flexibility for a shifting schedule. Recruitment will be conducted online and face-to-face.