Onsite CSR — Elevate Customer Experience & Support

Hammerjack Pty Ltd; Iloilo; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

PTO

Health benefits

Tuition reimbursement

Wellness incentives

Job summary

TTEC Iloilo is seeking a Customer Service Representative to work onsite in Iloilo. You will handle customer inquiries, resolve issues, and provide product guidance with a focus on delivering exceptional experiences.

The role emphasizes strong verbal communication, concise business writing, and the ability to research and resolve problems efficiently. Onsite work, a supportive team, and growth opportunities are offered.

Qualifications

• Must have at least 3 months of BPO experience.
• Completed senior high school or two years in college.
• Great verbal communication and business writing skills.

Responsibilities

• Handle incoming customer calls and messages with empathy and clarity.
• Resolve escalated or complex issues by researching and providing accurate information.
• Assist customers by explaining products or services and guiding solutions.

Skills

Verbal communication

Business writing

Computer skills

Education

Senior high school or 2 years college

Job description

TTEC Iloilo is seeking a Customer Service Representative to work onsite in Iloilo. You will handle customer inquiries, resolve issues, and provide product guidance with a focus on delivering exceptional experiences.

The role emphasizes strong verbal communication, concise business writing, and the ability to research and resolve problems efficiently. Onsite work, a supportive team, and growth opportunities are offered.