On-Site CSR Agent | Paid Training, Bonuses & HMO

Neksjob Philippines; Cebu City; On-site; PHP 284,580 - 385,020; Full time

Benefits offered by this job

Paid training

Bonus opportunities

HMO coverage

Job summary

Neksjob Philippines is hiring a Customer Care Representative to support customers via phone calls in Cebu. The role focuses on resolving inquiries, troubleshooting problems, and delivering courteous, professional service on-site.

Requirements include HS/SHS graduation, willingness to work on-site, English fluency, and participation in paid training with opportunities for bonuses and HMO coverage.

Qualifications

• Willing to work on-site.
• Confident in speaking English.
• HS/SHS graduate.
• Paid training – Earn while you learn.
• Bonus opportunities – Performance-based rewards & incentives.
• HMO coverage – Your health matters to us.

Responsibilities

• Manage incoming calls with professionalism and courtesy.
• Assist customers by providing product and service details.
• Address and resolve issues promptly and accurately.
• Handle account updates, service requests, and related transactions.
• Keep records updated and document customer interactions.
• Adhere to company policies, scripts, and performance standards.

Skills

Phone support

Customer service

English proficiency

Education

High school diploma (SHS)

Job description

Neksjob Philippines is hiring a Customer Care Representative to support customers via phone calls in Cebu. The role focuses on resolving inquiries, troubleshooting problems, and delivering courteous, professional service on-site.

Requirements include HS/SHS graduation, willingness to work on-site, English fluency, and participation in paid training with opportunities for bonuses and HMO coverage.