Onsite Consumables Fulfillment Specialist – Global Support

Xerox Philippines; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Xerox Philippines is seeking a Consumables Management Specialist to support end-to-end fulfillment of consumables orders and service requests. You will handle voice and non-voice channels to ensure accurate order placement and timely issue resolution, collaborating with global teams from Cebu City.

This onsite role requires strong English communication, attention to detail, and experience with ERP/CRM systems.

Qualifications

• Bachelor’s degree in any discipline.
• Experience with ERP or CRM systems (SAP or D365).
• Background in order management or customer support environments.

Responsibilities

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to customer inquiries, including supply history and order status.
• Process consumables orders from multiple channels and ensure real-time, accurate data entry.
• Maintain and update records for new machines and consumables.
• Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Skills

English communication

Customer service

Problem solving

Attention to detail

Multi-system navigation

Excel skills

Escalation handling

Customer-facing experience

Education

Bachelor's degree

Tools

SAP

D365

Job description

Xerox Philippines is seeking a Consumables Management Specialist to support end-to-end fulfillment of consumables orders and service requests. You will handle voice and non-voice channels to ensure accurate order placement and timely issue resolution, collaborating with global teams from Cebu City.

This onsite role requires strong English communication, attention to detail, and experience with ERP/CRM systems.