Onsite Global Consumables Fulfillment Specialist — Mid/Night

Xerox; Cebu City; Presencial; PHP 480.000 - 720.000; Jornada completa

Descripción de la vacante

Xerox Holdings Corporation is seeking a Consumables Management Specialist in Cebu City to facilitate end-to-end fulfillment of consumables orders and service requests. The role requires strong English communication, data accuracy, and collaboration across multiple teams.

The position supports global operations, handling orders from various channels and ensuring timely, high-quality customer service. Onsite work setup with mid or night shifts is indicated.

Formación

• Bachelor’s degree in any discipline.
• Experience with ERP or CRM systems (SAP or D365).
• Background in order management or customer support environments.
• Strong communication skills.
• Problem-solving skills.
• Customer service experience.
• Ability to work with multiple stakeholders.

Responsabilidades

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to customer inquiries, including supply history and order status.
• Process consumables orders from multiple channels and ensure real-time, accurate data entry.
• Maintain and update records for new machines and consumables.
• Support order validations and explain non-warranted requests when required.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations in line with defined procedures.
• Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Conocimientos

Strong communication

Problem-solving

Customer service

Stakeholder management

Educación

Bachelor’s degree in any discipline

Herramientas

SAP

D365

Descripción del empleo

Xerox Holdings Corporation is seeking a Consumables Management Specialist in Cebu City to facilitate end-to-end fulfillment of consumables orders and service requests. The role requires strong English communication, data accuracy, and collaboration across multiple teams.

The position supports global operations, handling orders from various channels and ensuring timely, high-quality customer service. Onsite work setup with mid or night shifts is indicated.