Onsite Call Center Agent — Flexible Shifts & Customer Care

Neksjob Corporation; Ilocos Norte; On-site; PHP 201,000 - 268,000; Full time

Job summary

Neksjob Corporation is seeking motivated Call Center Agents to assist customers with inquiries, provide information about products and services, and resolve concerns professionally. The role requires strong communication and listening skills, and willingness to train.

Onsite position in Iloilo City with potential shift schedules, weekends, and holidays as required. Responsibilities include handling calls, responding to inquiries, maintaining accurate records, and meeting performance targets

Qualifications

• High school graduate or college undergraduate/graduate.
• With or without call center experience, depending on the account requirements.
• Good communication and listening skills.
• Willing to undergo training.
• Willing to work onsite in Iloilo City.
• Willing to work on shifting schedules, weekends, and holidays, if required.

Responsibilities

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries and concerns.
• Provide accurate information about products, services, and accounts.
• Resolve customer complaints professionally and efficiently.
• Update and maintain accurate customer records.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance targets and customer service goals.

Skills

Communication

Listening

Education

High school diploma

Job description

Neksjob Corporation is seeking motivated Call Center Agents to assist customers with inquiries, provide information about products and services, and resolve concerns professionally. The role requires strong communication and listening skills, and willingness to train.

Onsite position in Iloilo City with potential shift schedules, weekends, and holidays as required. Responsibilities include handling calls, responding to inquiries, maintaining accurate records, and meeting performance targets