Iloilo City Call Center Agent - Customer Care & Support

Neksjob Corporation; Ilocos Norte; Presencial; PHP 201.000 - 268.000; Jornada completa

Descripción de la vacante

Neksjob Corporation in Iloilo City invites motivated individuals to join our Call Center team as Agents. You will assist customers, provide product and service information, and resolve concerns with professionalism.

We welcome high school graduates or undergraduates, with or without call center experience, and provide training. You'll work onsite with shifting schedules, weekends, and holidays as required.

Formación

• High school graduate or college/university undergraduate or graduate
• No strict experience required depending on the account
• Good communication and listening skills
• Willing to undergo training
• Willing to work onsite in Iloilo City
• Willing to work on shifting schedules, weekends and holidays if required

Responsabilidades

• Handle inbound and outbound customer calls as assigned
• Respond to customer inquiries and concerns
• Provide accurate information about products, services, and accounts
• Resolve customer complaints professionally and efficiently
• Update and maintain accurate customer records
• Follow company policies, procedures, and quality standards
• Meet assigned performance targets and customer service goals

Conocimientos

Communication skills

Listening skills

Customer service

Willingness to learn

Educación

High school diploma

Descripción del empleo

Neksjob Corporation in Iloilo City invites motivated individuals to join our Call Center team as Agents. You will assist customers, provide product and service information, and resolve concerns with professionalism.

We welcome high school graduates or undergraduates, with or without call center experience, and provide training. You'll work onsite with shifting schedules, weekends, and holidays as required.