Onsite Call Center Advisor - Growth & Night Differential

HireMe.ph; Makati; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Night differential

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

HireMe.ph is seeking a Customer Support Associate (Voice) based in Metro Manila to handle inbound and outbound calls, delivering a positive customer experience while meeting quality standards. The role involves assisting customers with inquiries and resolving concerns promptly.

Responsibilities include documenting interactions, adhering to call handling procedures, and achieving personal and team performance targets. Onsite work is required, with competitive compensation and training support.

Qualifications

• High school completion is required.
• Excellent verbal and written communication skills.
• Basic computer literacy and familiarity with common software.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inquiries via phone calls and provide information.
• Resolve customer concerns in a timely, professional manner.
• Document interactions accurately in the system.
• Follow policies and quality standards to meet performance metrics.
• Meet individual and team targets.

Skills

Excellent communication skills

Verbal & listening skills

Computer literacy

Time management & multitasking

ASAP start

Education

High School diploma

Job description

HireMe.ph is seeking a Customer Support Associate (Voice) based in Metro Manila to handle inbound and outbound calls, delivering a positive customer experience while meeting quality standards. The role involves assisting customers with inquiries and resolving concerns promptly.

Responsibilities include documenting interactions, adhering to call handling procedures, and achieving personal and team performance targets. Onsite work is required, with competitive compensation and training support.