Onsite Call Center Agent: Growth, Support & Training

Orbit Human Resource Services, Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO Coverage starting Day 1

Monthly Allowances

Performance Bonuses

13th Month Pay

Paid Training

Paid Time Off

Job summary

Orbit Human Resource Services, Inc. in Manila is seeking motivated individuals to join our customer support team in both voice and non-voice roles. You will resolve customer concerns, keep records up to date, and strive for best-in-class service while staying current with our products and policies.

We welcome fresh grads and those with BPO exposure. This is an on-site, full-time position with 8-hour shifts on weekdays, paid training, and ample opportunities for career growth and team events.

Qualifications

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account.
• Maintain accurate and updated records in our internal system.
• Ensure customer satisfaction by resolving issues professionally and efficiently.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement and success.

Responsibilities

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account.
• Maintain accurate and updated records in our internal system.
• Ensure customer satisfaction by resolving issues professionally and efficiently.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement and success.

Skills

Customer Support

Communication

Record Keeping

Education

High School Diploma

Job description

Orbit Human Resource Services, Inc. in Manila is seeking motivated individuals to join our customer support team in both voice and non-voice roles. You will resolve customer concerns, keep records up to date, and strive for best-in-class service while staying current with our products and policies.

We welcome fresh grads and those with BPO exposure. This is an on-site, full-time position with 8-hour shifts on weekdays, paid training, and ample opportunities for career growth and team events.