Onsite Bacolod CSR — Inbound/Outbound Support

Work Avenue and Business Solutions Incorporated; Iligan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls, assisting customers with inquiries and updating account records. The role emphasizes delivering accurate information and professional service to resolve concerns, with a focus on positive customer experiences.

Qualifications include a high school diploma and strong communication skills. Candidates should be willing to work onsite in Bacolod and adapt to shifting schedules,

Qualifications

• High school graduate required.
• BPO experience optional depending on account requirements.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with inquiries, requests, and account concerns.
• Provide accurate information and appropriate solutions.
• Process customer requests and update account records.
• Resolve issues professionally and efficiently.
• Maintain excellent customer service and communication.
• Follow company policies, procedures, and quality standards.

Skills

Inbound calls

Outbound calls

Customer service

Communication skills

Education

High School Diploma

Job description

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls, assisting customers with inquiries and updating account records. The role emphasizes delivering accurate information and professional service to resolve concerns, with a focus on positive customer experiences.

Qualifications include a high school diploma and strong communication skills. Candidates should be willing to work onsite in Bacolod and adapt to shifting schedules,