Onsite Automotive Service BDC Specialist - Night Shift

Pinintel; Muntinlupa; Sur place; PHP 300 000 - 540 000; Plein temps

Résumé du poste

Pinnacle Intelligence is seeking a Service BDC Representative in Alabang, Muntinlupa. You will manage inbound/outbound communications via phone, email, and chat to schedule dealership service appointments and address customer inquiries.

The role emphasizes proactive follow-up, CRM documentation, and collaboration with service teams to ensure a seamless customer experience. The position requires 1–2 years in BDC/call center or automotive service advising, strong communication, and willingness to

Qualifications

• Experience in a BDC, call center, or automotive service advisory role (1–2 years).
• Excellent verbal and written communication with empathy and clarity.
• Strong customer service orientation and ability to build loyalty.

Responsabilités

• Handle high-volume inbound inquiries via phone, email, and chat to schedule service appointments.
• Provide information on vehicle maintenance, services, pricing, warranties, and recalls.
• Conduct post-service follow-ups to ensure satisfaction and drive retention.

Connaissances

Excellent communication

Customer service

Problem solving

Organizational skills

Results oriented

Night shift onsite

Formation

Bachelor's degree

Outils

CRM systems

Service scheduling software

Phone systems

Description du poste

Pinnacle Intelligence is seeking a Service BDC Representative in Alabang, Muntinlupa. You will manage inbound/outbound communications via phone, email, and chat to schedule dealership service appointments and address customer inquiries.

The role emphasizes proactive follow-up, CRM documentation, and collaboration with service teams to ensure a seamless customer experience. The position requires 1–2 years in BDC/call center or automotive service advising, strong communication, and willingness to