Onsite Automotive Service BDC Specialist (Night Shift)

pinnacle intelligence ltd; Muntinlupa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Pinnacle Intelligence in Alabang, Muntinlupa is seeking a Service BDC Representative to support dealership service departments by handling inbound/outbound calls, emails, and chat to schedule appointments and resolve inquiries.

You will work onsite night shifts, document interactions in the CRM, and collaborate with service advisors to deliver exceptional customer experiences and drive client retention.

Qualifications

• Experience in a BDC, call center customer service, or automotive service advising role, preferably in a high-volume environment.
• Exceptional verbal and written communication skills with a clear, empathetic phone presence.
• Strong commitment to delivering excellent customer service and loyalty.
• Ability to quickly assess customer needs and provide effective solutions or escalate appropriately.
• Proficient in using CRM systems, service scheduling software, and phone systems.
• Strong organizational skills to manage multiple interactions and follow-ups.
• Willing to work full onsite and night shift in Alabang, Muntinlupa.

Responsibilities

• Handle a high volume of inbound inquiries and schedule service appointments.
• Provide information on vehicle maintenance, services, pricing, warranty, and recalls.
• Conduct post-service follow-up calls to ensure satisfaction and retention.
• Document all interactions in the dealership's CRM and update service statuses.
• Collaborate with service advisors and internal teams to ensure a smooth customer experience.
• Meet daily, weekly, and monthly targets for call volume, contacts, and satisfaction.

Skills

BDC experience

Call center

Communication skills

Customer service

Problem solving

CRM proficiency

Scheduling software

Organizational skills

Night shift

On-site

Education

Bachelor's degree

Tools

CRM systems

Service scheduling software

Phone systems

Internet-based communication tools

Job description

Pinnacle Intelligence in Alabang, Muntinlupa is seeking a Service BDC Representative to support dealership service departments by handling inbound/outbound calls, emails, and chat to schedule appointments and resolve inquiries.

You will work onsite night shifts, document interactions in the CRM, and collaborate with service advisors to deliver exceptional customer experiences and drive client retention.