Onsite Pasig Entry-Level Technical Support

Metacom Careers

Pasig

On-site

PHP 178,560 - 245,520

Full time

14 days+

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Benefits offered by this job

Performance bonus

Incentives

Health insurance (HMO)

Job training

Professional development

Employee recognition

Job summary

Metacom Careers in Pasig is seeking an entry-level Technical Support Specialist to provide frontline assistance to customers via phone, email, and chat. This on-site role offers training and opportunities to grow within a customer-focused tech team.

No prior experience is required; internships or coursework in technical support are a plus. Candidates should demonstrate strong communication and the ability to explain technical concepts to non-technical users with empathy.

Qualifications

Bachelor’s degree in a relevant field preferred.
No prior experience required; internships or coursework in technical support are a plus.
Strong communication skills and ability to explain technical concepts to non-technical users.
Patience, empathy, and a customer-centric approach.

Responsibilities

Provide effective technical support to customers via phone, email, and chat.
Troubleshoot and resolve issues related to software and hardware.
Guide customers through step-by-step solutions to technical problems.
Document customer interactions and technical issues for future reference.
Collaborate with team members to improve service strategies and customer satisfaction.