Onsite Appliance CS Operations Lead
J-K Network Services
14 days+
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Benefits offered by this job
Job summary
A leading company in home appliance services is seeking an Appliance Customer Service Operations Manager in Quezon City. The role involves overseeing customer service operations, supervising staff, and ensuring quality delivery. Candidates should possess at least 3 years of experience in a supervisory role in the home appliance sector, preferably with leadership experience. Benefits include company Christmas gifts and a potential salary increase.
Qualifications
- At least 3 years of experience as a Customer Service Operations Supervisor/Manager in the home appliance industry.
- Leadership experience is preferred.
- Knowledgeable in after-sales service, parts handling, and technician deployment.
Responsibilities
- Oversee and manage the entire customer service operations for appliance service.
- Supervise service staff and field technicians to ensure high-quality service delivery.
- Monitor and improve service response times, job completion rates, and customer satisfaction.
- Handle escalations and ensure timely resolution of customer complaints.
Skills
Customer Service Problem Solving
Strong Work Ethic
English Language
Technical Skills
Organizational Skills
People Skills
Interpersonal Skills
Digital Marketing
Adobe Suite
Education
Bachelor's Degree in Mechanical, Electrical, or Electronics Engineering
Job description
A leading company in home appliance services is seeking an Appliance Customer Service Operations Manager in Quezon City. The role involves overseeing customer service operations, supervising staff, and ensuring quality delivery. Candidates should possess at least 3 years of experience in a supervisory role in the home appliance sector, preferably with leadership experience. Benefits include company Christmas gifts and a potential salary increase.
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