Online Store Operations Specialist

Lucena Helmets; Lucena; Vor Ort; PHP 246.000 - 312.000; Vollzeit

Zusammenfassung

Lucena Helmets is seeking an organized, tech-savvy individual to manage online store operations. You will handle product listings, upload photos and specifications, process customer orders, and coordinate with the warehouse for stock updates.

You will also respond to customer inquiries and monitor order status and refunds. The role requires basic Excel/Google Sheets skills, good communication, and the ability to multitask in a fast-paced e-commerce environment.

Qualifikationen

• College graduate with preference for BBA/Marketing or related field.
• Experience in e-commerce or online selling platforms is a plus.
• Proficient with Microsoft Excel, Google Sheets, and online selling tools.
• Good communication and customer service skills.
• Organized, detail-oriented, and able to multitask.
• Able to work under pressure and meet deadlines.
• Responsible, proactive, and willing to learn.

Aufgaben

• Manage and update product listings on online selling platforms.
• Upload product photos, descriptions, prices, and specifications.
• Process customer orders and ensure timely fulfillment.
• Coordinate with warehouse for stock updates and availability.
• Respond to inquiries, messages, and order concerns.
• Monitor orders, cancellations, returns, and refunds.
• Assist in preparing daily sales reports and monitor online store performance.
• Coordinate with couriers and logistics providers for deliveries.

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Time management

Ausbildung

Bachelor's degree

Business Administration

Tools

Microsoft Excel

Google Sheets

Jobbeschreibung

Lucena Helmets is seeking an organized, tech-savvy individual to manage online store operations. You will handle product listings, upload photos and specifications, process customer orders, and coordinate with the warehouse for stock updates.

You will also respond to customer inquiries and monitor order status and refunds. The role requires basic Excel/Google Sheets skills, good communication, and the ability to multitask in a fast-paced e-commerce environment.