Online Product Support Specialist: Data, KYC & Transactions

Metrobank; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Metrobank is seeking an Online Product Support Officer to ensure accurate data input by OPSD Associates and to oversee transactional processes. The role includes reviewing customer details, approving subscriptions, performing eKYC uploads, and coordinating with AMLD on suspicious activity reports.

Qualifications include a bachelor's degree and 2+ years in branch operations plus 3–5 years in online product support or related roles, with strong communication and attention to detail.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field.
• At least 2 years of experience in branch operations.
• At least 3–5 years of experience in online product support or a similar role.
• Experience in handling customer issues and transactional processes.

Responsibilities

• Ensure the accuracy of data input by OPSD Associates.
• Review and approve customer details, settlement account linking, and new subscription creation.
• Perform uploads and approvals in eKYC and other online platforms.
• Coordinate with AMLD on filing suspicious transaction reports and other related tasks.
• Handle verification approval for OTC transactions.
• Monitor and handle email correspondences from branches and customers.

Skills

Data input accuracy

Customer issue handling

Communication skills

Email coordination

Attention to detail

Education

Bachelor's degree in Business Administration, Information Technology or related field

Tools

Online onboarding platforms

Databases

Job description

Metrobank is seeking an Online Product Support Officer to ensure accurate data input by OPSD Associates and to oversee transactional processes. The role includes reviewing customer details, approving subscriptions, performing eKYC uploads, and coordinating with AMLD on suspicious activity reports.

Qualifications include a bachelor's degree and 2+ years in branch operations plus 3–5 years in online product support or related roles, with strong communication and attention to detail.