Online Product Support & Data Integrity Specialist

Metrobank; Makati; On-site; PHP 350,000 - 520,000; Full time

Job summary

Metrobank is seeking an Online Product Support Officer to ensure data accuracy and smooth transaction processing. You will verify inputs, review customer details, link settlements, and approve new subscriptions.

You will perform uploads in eKYC, coordinate with AMLD for suspicious activity reporting, and handle OTC verification. Strong attention to detail and effective email communication are essential.

A Bachelor's degree and 3–5 years in online product support or related roles are required.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• At least 2 years of experience in branch operations.
• At least 3–5 years of experience in online product support or a similar role.
• Experience handling customer issues and transactional processes.

Responsibilities

• Ensure the accuracy of data input by OPSD Associates.
• Review and approve customer details, settlement account linking, and new subscription creation.
• Perform uploads and approvals in eKYC and other online platforms.
• Coordinate with AMLD on filing suspicious transaction reports and other related tasks.
• Handle verification approval for OTC transactions.
• Monitor and handle email correspondences from branches and customers.

Skills

Data entry

Transaction processing

KYC

AML knowledge

Communication

Coordination

Email support

Attention to detail

Education

Bachelor's degree in Business Administration/Information Technology or related field

Job description

Metrobank is seeking an Online Product Support Officer to ensure data accuracy and smooth transaction processing. You will verify inputs, review customer details, link settlements, and approve new subscriptions.

You will perform uploads in eKYC, coordinate with AMLD for suspicious activity reporting, and handle OTC verification. Strong attention to detail and effective email communication are essential.

A Bachelor's degree and 3–5 years in online product support or related roles are required.