Online Product Support Officer

Metrobank; Makati; On-site; PHP 350,000 - 520,000; Full time

Job summary

Metrobank is seeking an Online Product Support Officer to ensure data accuracy and smooth transaction processing. You will verify inputs, review customer details, link settlements, and approve new subscriptions.

You will perform uploads in eKYC, coordinate with AMLD for suspicious activity reporting, and handle OTC verification. Strong attention to detail and effective email communication are essential.

A Bachelor's degree and 3–5 years in online product support or related roles are required.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• At least 2 years of experience in branch operations.
• At least 3–5 years of experience in online product support or a similar role.
• Experience handling customer issues and transactional processes.

Responsibilities

• Ensure the accuracy of data input by OPSD Associates.
• Review and approve customer details, settlement account linking, and new subscription creation.
• Perform uploads and approvals in eKYC and other online platforms.
• Coordinate with AMLD on filing suspicious transaction reports and other related tasks.
• Handle verification approval for OTC transactions.
• Monitor and handle email correspondences from branches and customers.

Skills

Data entry

Transaction processing

KYC

AML knowledge

Communication

Coordination

Email support

Attention to detail

Education

Bachelor's degree in Business Administration/Information Technology or related field

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: Online Product Support Officer

Job Summary:

The Online Product Support Officer ensures the accuracy of data input by OPSD Associates. This role involves checking data in databases, correcting transaction details, reviewing and approving transactions, handling KYC verification, and addressing customer issues that require transactional processes.

Specific Duties & Responsibilities :

• Ensure the accuracy of data input by OPSD Associates.
• Review and approve customer details, settlement account linking, and new subscription creation.
• Perform uploads and approvals in eKYC and other online platforms.
• Coordinate with AMLD on filing suspicious transaction reports and other related tasks.
• Handle verification approval for OTC transactions.
• Monitor and handle email correspondences from branches and customers.

Qualifications:

Education and Experience

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• At least 2 years of experience in the branch operations.
• At least 3-5 years of experience in online product support or a similar role.
• Experience in handling customer issues and transactional processes.

Skills and Competencies

• Strong understanding of data input and transaction processes.
• Proficiency in using online customer onboarding platforms and databases.
• Knowledge of KYC (Know Your Customer) verification processes.
• Familiarity with AML (Anti-Money Laundering) regulations and reporting.
• Excellent communication and coordination skills.
• Ability to handle email queries and complaints effectively.
• Strong attention to detail and accuracy in data handling.

Other Details:

Unit: Branch Banking Sector / Branch Operations Support Group / Centralized Processing Division / Online Product Support Department