Online Gaming Tech Operations Manager
solaireresort
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Solaire Resort is seeking a Lead IT Technical Support to oversee the Solaire Online platform and its server services, including Slot, Studio, Stadium, and future products. You will guide the technical team in support, maintenance, and upgrades and coordinate with development for releases.
The role also involves mentoring staff, ensuring SLA targets with partners, and facilitating troubleshooting with customer service. Strong communication with IT and external partners is essential.
Responsibilities
- Ensure smooth operations of Solaire Online platform and server services (Slot, Studio, Stadium, and future products /applications).
- Lead Technical team in support, maintenance, implementation and upgrading of servers, network hardware and software.
- Guide Technical Support on support, trouble shoot and resolve issues promptly raised by Customer Service related to patron complaints, and technical errors.
- Ensure Service Level Agreement are met by both IT Technical Team and partners for support resolution.
- Work with Development Team on maintenance schedule for release upgrade, bug fixes and roll-out of new applications.
- Continuous training and develop Technical Support knowledge base, and document process and learnings.
- Communicate, coordinate, and assist internal IT (infrastructure & network), technology partner, game providers, service providers etc. with information for troubleshooting.
Job description
Solaire Resort is seeking a Lead IT Technical Support to oversee the Solaire Online platform and its server services, including Slot, Studio, Stadium, and future products. You will guide the technical team in support, maintenance, and upgrades and coordinate with development for releases.
The role also involves mentoring staff, ensuring SLA targets with partners, and facilitating troubleshooting with customer service. Strong communication with IT and external partners is essential.
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