Onboarding Supervisor

Insight Global; Philippines; On-site; PHP 480,000 - 840,000; Full time

Job summary

Insight Global in the Philippines is seeking an Operational and Onboarding Supervisor to lead onboarding and credentialing activities, monitor performance, and drive client-facing projects in collaboration with US leadership.

You will manage background checks, health screenings, and reporting, ensuring timely delivery, mentoring staff, and maintaining high quality across delivery operations.

Qualifications

• 2+ years BPO supervisory experience
• 1+ years direct coding audit experience; development and build for related client-facing reporting inpatient and outpatient preferred
• English proficiency, written and verbal
• Advanced computer skills
• Advanced Excel and reporting

Responsibilities

• Direct report to CQORM Leadership in US
• Assist in development plans and monitor progress against performance objectives
• Oversee staff performance within defined scope
• Lead internal and client-facing projects including hiring, training and oversight
• Manage a team responsible for onboarding & credentialing and ensure operational execution
• Initiate background checks and health screenings
• Schedule health screenings and monitor results per procedures
• Provide daily updates to Credentialing Coordinator on pending checks and searches
• Upload documents to candidate files in internal systems
• Follow escalation processes and meet defined KPIs and timelines
• Serve as SME in medical/payer coding & billing projects and provide support
• Act as escalation point for US leadership
• Office management in partnership with Philippine leaders

Skills

Leadership

English proficiency

Advanced Excel

Reporting

People management

Tools

Internal reporting tools

Job description

Operational and Onboarding Supervisor

Job Description:

• Direct report to Clinical Quality & Operational Risk Management Leadership in US


• Assist in formation of employee development plans, monitors progress against individual and team performance objectives, and provides feedback


• Oversee staff performance in partnership with other leaders within defined scope of the role


• Support and lead internal and client-facing projects, including hiring, training and ongoing oversight of delivery


• Manage a team of CQORM representatives responsible for onboarding & credentialing and ensure operational execution and delivery, including but not limited to:


• Initiation of background checks, health screenings, and competency assessments


• Follow an algorithm to schedule health screenings at a clinic


• Monitoring background check results and uploading completed results to the candidate file


• Monitoring health screening results and conducting lab outreach to obtain missing results per a defined operating procedure


• Provide a daily update to Credentialing Coordinator on all pending health screenings and background check searches


• Uploading documents to the candidate's file in appropriate internal reporting tools and systems


• Other duties as assigned


• Follow escalations processes as defined


• Conduct work in accordance with written expectations and as measured through defined key performance indicators and raise process and performance gaps as needed to Leadership


• Meet written turnaround times and other deliverables as directed


• Serves as subject matter expert in medical / payer coding & billing projects including customized coding audit program development, implementation and ongoing delivery and reporting build and coding/auditing technology support


• Serve as an escalation point for US based leadership


• Office management in partnership with other Philippine leaders

Requirements

• 2+ years BPO supervisory experience leading teams


• 1+ years direct coding audit experience; development and build for related client-facing reporting inpatient and outpatient preferred


• English proficiency, written and verbal


• Advanced computer skills


• Advanced Excel and reporting