Onboarding Specialist

Worldwide Resources Solutions Philippines Inc.; Quezon City; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

Worldwide Resources Solutions Philippines Inc. is seeking an Onboarding Specialist to support the Sales team by delivering high-quality traveler document onboarding for hospitals and travelers.

You will manage the full onboarding cycle, coordinate health checks and background verifications, and serve as the main contact for new hires while ensuring timely completion and strict adherence to SLAs. The role requires 2+ years in BPO, strong communication, and the ability to multi-task in a

Qualificações

• Bachelor's degree or equivalent experience is preferred or required.
• Minimum 2 years of experience in the BPO industry.
• Experience in RPO, shared services, credentialing, or HR recruitment is a plus.
• Proficient in Windows and basic office equipment; able to type at least 35 wpm.

Responsabilidades

• Manage End-to-End Onboarding: coordinate full onboarding for new hires within 10 days.
• Ensure Clinician Satisfaction with a smooth onboarding experience.
• Complete Pre-Employment Requirements: health checks, licenses, and background checks.
• Handle Escalations from recruiters or clinicians and resolve them quickly.
• Manage high volume: up to 25 hires or assignments concurrently.
• Serve as primary contact for new hires throughout onboarding.
• Maintain accurate records: background checks, health tests, documents, updates.
• Monitor onboarding progress and escalate delays as needed.
• Collaborate with MAS, CSCS, Recruiters, Sales, and other teams.
• Drive continuous improvement and ensure compliance with policies and ISMS standards.
• Adapt to changing processes, tools, and standards over time.
• Work across assignment types with varied processes and complexities.
• Meet SLAs and complete onboarding activities within defined timelines.

Conhecimentos

Strong computer skills

Attention to detail

Multi-tasking

Time management

Proficient in Windows

Professional communication

Formação académica

Bachelor's degree or equivalent experience

2 years of college accepted

Ferramentas

Fax machine

Printer

Copier

Descrição da oferta de emprego

Role Summary:

The Onboarding Specialist will be responsible for working with and helping to support our Sales team members to achieve our goal of always providing quality service to our hospitals and travelers through complete and accurate traveler documents.

Responsibilities:

• Manage End-to-End Onboarding: Coordinate the full onboarding process for new hires, ensuring consistent communication via phone, email, and SMS within a 10-day window or less.
• Ensure Clinician Satisfaction: Provide a smooth and positive onboarding experience for clinicians.
• Complete Pre-Employment Requirements: Ensure timely completion of all documents, health checks, certifications, licenses, and background checks in line with company standards.
• Handle Escalations: Respond quickly to issues raised by recruiters or clinicians and resolve them effectively.
• Manage High Volume: Handle up to 25 hires or assignments at once, with 5–10 new hires weekly.
• Serve as Primary Contact: Act as the main point of contact for new hires throughout their onboarding.
• Maintain Accurate Records: Order background checks correctly, coordinate health tests, upload documents promptly, and keep records updated.
• Monitor and Problem-Solve: Track onboarding progress, elevate delays, and solve issues efficiently.
• Stakeholder Management: Collaborate with MAS, CSCS, Recruiters, Sales, and other teams to ensure smooth onboarding.
• Drive Continuous Improvement: Share feedback and suggest improvements to enhance the onboarding process.
• Ensure Compliance: Follow company policies, ISMS standards, and regulatory requirements—including state-specific and facility-specific onboarding requirements.
• Adapt Quickly: Stay flexible and able to learn and apply changes to processes, tools, and standards as they evolve over time.
• Work Across Assignment Types: Handle different projects or facilities, each with unique processes or complexities.
• Meet SLAs: Effectively manage multiple tasks and ensure all onboarding activities are completed within defined service level agreements (SLAs).

Requirements:

• A bachelor's degree is preferred, or equivalent experience is required. Candidates who have completed at least 2 years of college are also welcome to apply.
• A minimum of 2 years of experience in the BPO industry is required.
• Experience in RPO, shared services, credentialing, or HR recruitment is a plus
• At least 35 wpm, demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)
• Speak and write professionally and follow oral or written instructions.
• Establish a positive working relationship with employees, clients, and candidates.
• Organize tasks and manage time and multi-task with a sense of urgency and efficiency.
• Strong computer skills
• Ability to multi-task, organize, pay close attention to detail, and meet deadlines.
• Ability to manage time and increase workload.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

EQUALEMPLOYMENTOPPORTUNITY

MedicalSolutionsBusinessServicesPhilippinesprovidesEqualEmploymentOpportunityincompliancewithallapplicablegovernmentlaws,ensuringequalopportunityinallaspectsofemployment.

DataPrivacyDisclaimer:

MedicalSolutionsBusinessServicesPhilippinesiscommittedtoprotectingyourprivacy.Thisprivacypolicyappliestothepersonaldatacollectedandprocessedduringtherecruitmentprocess.Wewillprocessyourpersonaldatainaccordancewithapplicabledataprotectionlegislation.

PurposeofProcessing:

Yourpersonaldatawillbecollectedandprocessedsolelyforthepurposeofrecruitmentandselectionactivitiesrelatedtotheadvertisedposition.Thisincludesassessingyourqualificationsfortherole,communicatingwithyouduringtherecruitmentprocess,andmakinghiringdecisions.

TypesofPersonalDataCollected:

Wemaycollectandprocessthefollowingtypesofpersonaldata:

• Contactinformation(e.g.,name,address,emailaddress,phonenumber)
• Professionalqualificationsandworkexperience
• Educationalbackgroundandcertifications
• Employmenthistoryandreferences
• Anyotherinformationyouvoluntarilyprovideinyourapplication

LegalBasisforProcessing:

Processingofyourpersonaldataisnecessaryfortheperformanceofacontracttowhichyouareaparty(i.e.,toassessyoursuitabilityforemployment)andforourlegitimateinterestsinmakingemploymentdecisions.

DataRetention:

Yourpersonaldatawillberetainedforaslongasnecessarytofulfillthepurposesoutlinedinthisprivacypolicy,unlessalongerretentionperiodisrequiredorpermittedbylaw.

DisclosureofPersonalData:

Yourpersonaldatamaybedisclosedtothirdpartiesonlywhennecessaryforthepurposesofrecruitmentandselection,suchastoexternalrecruitmentagenciesorbackgroundcheckproviders.Wewillensurethatanythirdpartiesprocessingyourdataonourbehalfdososecurelyandinaccordancewithapplicabledataprotectionlaws.

SecurityofPersonalData:

Wehaveimplementedappropriatetechnicalandorganizationalmeasurestoprotectyourpersonaldataagainstunauthorizedorunlawfulprocessingandagainstaccidentalloss,destruction,ordamage.

YourRights:

Youhavetherighttorequestaccessto,rectificationof,orerasureofyourpersonaldata.Youalsohavetherighttorestrictprocessing,objecttoprocessing,andtherighttodataportability.Toexercisetheserights,orifyouhaveanyquestionsregardingtheprocessingofyourpersonaldata,[e-mail]

Consent:

Bysubmittingyourapplication,youconsenttotheprocessingofyourpersonaldataasdescribedinthisprivacypolicy.