Onboarding Specialist

Medical Solutions Business Services Philippines; Quezon City; Sur place; PHP 234 000 - 357 000; Plein temps

Résumé du poste

Medical Solutions Business Services Philippines seeks an Onboarding Specialist to support our Sales team and clinicians. You will manage end-to-end onboarding, ensure timely background checks, and maintain accurate documentation with a focus on rapid, compliant onboarding.

The role requires BPO experience, strong communication, and the ability to work across teams, including during US time zones. Office-based position at Bridgetowne, Quezon City.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years of experience in the BPO industry required.
• Experience in RPO, shared services, credentialing, or HR recruitment is a plus.
• Typing 35 wpm and ability to use Windows and basic office equipment.
• Speak and write professionally; follow instructions and manage multiple tasks.

Responsabilités

• Coordinate end-to-end onboarding for new hires within a 10-day window.
• Ensure clinician satisfaction and a smooth onboarding experience.
• Complete pre-employment requirements including health checks and background checks.
• Handle escalations and resolve issues promptly.
• Manage up to 25 hires concurrently and 5–10 new hires weekly.
• Serve as primary contact for new hires and maintain accurate records.
• Collaborate with MAS, CSCS, Recruiters, Sales and other teams.

Connaissances

BPO experience

Typing 35 wpm

Windows proficiency

Professional communication

Time management

Formation

Bachelor's degree preferred

2 years college acceptable

Outils

MS Office

Description du poste

The Onboarding Specialist will be responsible for working with and helping to support our Sales team members to achieve our goal of always providing quality service to our hospitals and travelers through complete and accurate traveler documents.

Responsibilities:

• Manage End-to-End Onboarding: Coordinate the full onboarding process for new hires, ensuring consistent communication via phone, email, and SMS within a 10-day window or less.
• Ensure Clinician Satisfaction: Provide a smooth and positive onboarding experience for clinicians.
• Complete Pre-Employment Requirements: Ensure timely completion of all documents, health checks, certifications, licenses, and background checks in line with company standards.
• Handle Escalations: Respond quickly to issues raised by recruiters or clinicians and resolve them effectively.
• Manage High Volume: Handle up to 25 hires or assignments at once, with 5–10 new hires weekly.
• Serve as Primary Contact: Act as the main point of contact for new hires throughout their onboarding.
• Maintain Accurate Records: Order background checks correctly, coordinate health tests, upload documents promptly, and keep records updated.
• Monitor and Problem-Solve: Track onboarding progress, elevate delays, and resolve issues efficiently.
• Stakeholder Management: Collaborate with MAS, CSCS, Recruiters, Sales, and other teams to ensure smooth onboarding.
• Drive Continuous Improvement: Share feedback and suggest improvements to enhance the onboarding process.
• Ensure Compliance: Follow company policies, ISMS standards, and regulatory requirements—including state-specific and facility-specific onboarding requirements.
• Adapt Quickly: Stay flexible and able to learn and apply changes to processes, tools, and standards as they evolve over time.
• Work Across Assignment Types: Handle different projects or facilities, each with unique processes or complexities.
• Meet SLAs: Effectively manage multiple tasks and ensure all onboarding activities are completed within defined service level agreements (SLAs).

Requirements:

• A bachelor's degree is preferred, or equivalent experience is required. Candidates who have completed at least 2 years of college are also welcome to apply.
• A minimum of 2 years of experience in the BPO industry is required.
• Experience in RPO, shared services, credentialing, or HR recruitment is a plus
• At least 35 wpm, demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)
• Speak and write professionally and follow oral or written instructions.
• Establish a positive working relationship with employees, clients, and candidates.
• Organize tasks and manage time and multi-task with a sense of urgency and efficiency.
• Ability to multi-task, organize, pay close attention to detail, and meet deadlines.
• Ability to manage time and increase workload.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

EQUAL EMPLOYMENT OPPORTUNITY

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Medical Solutions Business Services Philippines is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

• Contact information (e.g., name, address, email address, phone number)
• Professional qualifications and work experience
• Educational background and certifications
• Employment history and references
• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [e-mail]

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.