Onboarding Specialist

Panoptyc; Philippines; A distancia; PHP 2300 - 3200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

AI-driven startup

Descripción de la vacante

Panoptyc is seeking an Onboarding Specialist to ensure new customer locations in the Philippines are onboarded accurately after camera installation. You will manage setup, verification, and handover to monitoring teams, ensuring all requirements are met before activation.

You will collaborate with customers and internal teams to resolve onboarding issues, maintain location data, and provide timely status updates, with a focus on data accuracy and efficient processes that reduce delays.

Formación

• Excellent verbal and written English.
• Strong problem-solving, data entry, and communication skills.
• Experience with Google Sheets and data analysis.
• Full-time availability (40 hours/week) U.S. Eastern Time.

Responsabilidades

• Ensure timely and accurate onboarding of new customer locations.
• Verify cameras, market reports, transaction data, and location setup.
• Identify, resolve, and elevate onboarding issues as needed.
• Follow onboarding processes, timelines, and requirements.
• Maintain accurate records and provide timely status updates.
• Coordinate with customers and internal teams to resolve onboarding concerns.
• Ensure locations are prepared and meet requirements before activation.
• Contribute to process improvements to minimize onboarding errors, delays, and inefficiencies.

Conocimientos

English proficiency

Problem solving

Data entry

Communication

Herramientas

Google Sheets

Descripción del empleo

Onboarding Specialist

Salary : ₱2 - 2 hourly

Company : Panoptyc Job Type : Full Time Remote / Work from Home

Job Description - Onboarding Specialist

ONBOARDING SPECIALIST (Remote, Philippines)

Position Overview:

The Onboarding Specialist is responsible for ensuring that customer locations are accurately and promptly onboarded once cameras are installed. This role manages the onboarding process from initial camera setup and verification through market report validation and successful activation, ensuring each location meets all requirements before being handed over for monitoring and investigation.

The Onboarding Specialist works closely with customers and internal teams to identify and resolve onboarding issues, maintain accurate location data, and ensure a smooth transition from installation to active monitoring.

Key Responsibilities:

• Ensure timely and accurate onboarding of new customer locations.

• Verify cameras, market reports, transaction data, and location setup.

• Identify, resolve, and elevate onboarding issues as needed.

• Follow established onboarding processes, timelines, and requirements.

• Maintain accurate records and provide timely status updates.

• Coordinate with customers and internal teams to resolve onboarding concerns.

• Ensure locations are fully prepared and meet all requirements before activation.

• Contribute to process improvements to minimize onboarding errors, delays, and inefficiencies.

Required Qualifications:

• Excellent verbal and written English skills.

• Strong problem-solving, data entry, and communication abilities.

• Experience with Google Sheets and data analysis.

• Full-time availability (40 hours/week) U.S. Eastern Time.

Why Join Panoptyc?

• Competitive hourly rate: USD 2.0/hr.
  

• Be part of an AI‑driven startup focused on innovative loss‑prevention.
  

• Remote work with a global team dedicated to making a real impact in retail security.