Onboarding Solutions Lead (Digital Ads Platform)

smartlyio; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Smartly.io, an AI-powered advertising technology company, seeks a Customer Onboarding Manager to guide new customers through onboarding, ensuring a seamless transition to the Smartly platform and aligning with Sales and Customer Success on tailored plans. Responsibilities include training clients on key platform features, showing reporting views, and configuring feeds to automate workflows.

You will tailor journeys, manage timelines, and collaborate across teams to ensure onboarding success and

Qualifications

• Excellent communication and interpersonal skills.
• Strong detail orientation and organizational ability.
• Solid project management and teamwork capabilities.
• Experience with digital advertising platforms is a plus.
• Proficiency with Google Sheets and Google Slides.

Responsibilities

• Be a subject matter expert on Smartly.io's products and services.
• Collaborate with Sales and Customer Success to deliver tailored onboarding plans.
• Own the technical execution of onboarding and ensure seamless setup.

Skills

Communication skills

Interpersonal skills

Detail oriented

Project management

Problem solving

Independent

Team collaboration

Adaptability

Education

Bachelor's degree

Tools

Google Sheets

Google Slides

Job description

Smartly.io, an AI-powered advertising technology company, seeks a Customer Onboarding Manager to guide new customers through onboarding, ensuring a seamless transition to the Smartly platform and aligning with Sales and Customer Success on tailored plans. Responsibilities include training clients on key platform features, showing reporting views, and configuring feeds to automate workflows.

You will tailor journeys, manage timelines, and collaborate across teams to ensure onboarding success and